We have retained Cariend, a medical records custodian, to manage the records for the next 10 years. Cariend is not a medical provider and does not handle billing, medications, or referrals for Alabama Orthopaedic Clinic.

Requestors should be prepared to complete the Records Release Authorization Form and provide a copy of government-issued photo ID, as required by HIPAA. The fastest way to process requests for copies of medical records is to visit Cariend’s website and follow the instructions posted here: https://www.cariend.com/request-records/

If you do not have access to a computer or internet, Cariend can be reached by phone at 404-991-7080 – please note the HIPAA laws do not allow medical records to be released based on a phone or email request.

If you prefer to mail your completed Authorization Form and Government-issued Photo ID:

Cariend ROI
PO Box 1866
Thomasville, GA 31799-1866

If you have questions about the process, Cariend can also be contacted via email at Request@Cariend.com however, you should not send sensitive personal information or request documents through email.