Essential functions
Primary Receptionist activities 95 percent of time
- Receives and greets patients. Has new patients fill out form with general, medical history and insurance information. Pulls and places charts of visiting patients in time-sequence lineup for nursing or patient registration staff. Monitors waiting patients, and attempts to resolve delays. Collects payment at beginning of doctor's visit.
- Responds to requests for basic information.
- Schedules patient appointments. Determines reason for visit requests. Decides what type of appointment category in which to enter the patient. Schedules needed appointments appropriately.
- Tracks patient insurance information. Asks patients to update insurance information, and photocopies patients' insurance cards.
- Asks for clarification on charts that seem incomplete.
- Receives vendors, verifies deliveries for practice, signs for deliveries, logs delivery and provides unloading instructions to delivery service.
- Inform patient of referral status. Refer to financial counselor if no referral is on file.
- Build new physical charts.
Other activities 5 percent of time
- Assists the front desk supervisor with a variety of other duties as assigned.
- Fill in other positions at front desk area as needed
- Call patients back to registration as necessary
The above specified tasks may not be the only duties assigned. Employees will be required to carry out any other job-related instructions requested by their supervisor, subject to reasonable accommodations.
Certificates, Licenses, Registrations
- Not required for this position
Supervisory Responsibilities
- Not required for this position
Activity and knowledge requirements Work environment
- Normal exposure to weather and temperature extremes.
- Normal amount of overtime or extended work hours required.
Physical effort
- Normal physical mobility, which includes movement from place to place.
- Normal physical agility, which includes ability to maneuver body while in place.
- Normal physical strength to handle routine office materials and tools.
- Normal physical strength to handle 25-pound object, taking frequency into consideration.
- Normal dexterity of hands and fingers.
- Normal coordination, including eye-hand, hand-foot.
- Above average endurance.
Knowledge requirements
- High school diploma or GED equivalent.
- Minimum of 2 years medical receptionist experience.
- Must have excellent customer-service orientation.
- Must have strong team orientation.
Mental effort
- Normal concentration/intensity.
- Normal memory, taking into consideration the amount and type of information.
- Normal complexity of decision making.
- Normal time pressure of decision making.
Communication
- Normal verbal communication.
- Normal written communication.
- Normal nonverbal communication.
Sensory abilities
- Normal ability to see, distinguish colors and hear.
Normal sense of touch. |
