Essential functions
Job Title Activities: 95 percent of time
- Contact patients via telephone prior to appointment, obtain and enter needed demographic, financial case management and insurance information from said patient into the practice management system.
- Print a copy of demographic page and assemble all pertinent demographic and insurance info in chart.
Other Activities: 5 percent of time
- As assigned by Front Desk Supervisor
- Fill in other positions in front desk area as needed.
The above specified tasks may not be the only duties assigned. Employees will be required to carry out any other job-related instructions requested by their supervisor, subject to reasonable accommodations. Certificates, Licenses, Registrations
- None required for this position
Activity and knowledge requirements
Work environment
- Normal exposure to weather and temperature extremes.
- Normal amount of overtime or extended work hours required.
Physical effort
- Normal physical mobility, which includes movement from place to place.
- Normal physical agility, which includes ability to maneuver body while in place.
- Normal physical strength to handle routine office materials and tools.
- Normal physical strength to handle 25-pound object, taking frequency into consideration.
- Normal dexterity of hands and fingers.
- Normal coordination, including eye-hand, hand-foot.
- Above average endurance.
Knowledge requirements
- High school diploma or GED equivalent.
- Must have strong customer-service orientation.
- Must have strong team orientation.
- Must have strong attention for detail.
Mental effort
- Normal concentration/intensity.
- Normal memory, taking into consideration the amount and type of information.
- Normal complexity of decision making.
- Normal time pressure of decision making.
Communication
- Normal verbal communication.
- Normal written communication.
- Normal nonverbal communication.
Sensory abilities
- Normal ability to see, distinguish colors and hear.
- Normal sense of touch.
Supervisory Responsibilities
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